At StepIn, we ensure a smooth and efficient delivery process for our customers. Please review our shipping and handling guidelines below:

1. Delivery Process

  • All deliveries are subject to stock availability and payment authorization.
  • A delivery charge of Rs. 200 will be applied to all orders.
  • If you order multiple items, your order may be shipped from different locations and delivered separately.
  • We aim to deliver within 3 to 5 working days, provided a valid address is given. However, unforeseen circumstances (force majeure events) may cause delays.
  • No dispatches will be made on weekends, public holidays, or outside normal business hours.

2. Payment & Order Processing

  • For Cash on Delivery (COD) orders, payment must be made in full at the time of delivery.
  • For orders paid via Credit/Debit Card, processing will begin 24 hours after payment is captured.
  • Orders with advance payments (Credit/Debit Card) can be canceled within 24 hours of placement.
  • If an order is canceled after dispatch, a refund will be processed once we receive the return shipment from the courier (applicable to Credit/Debit Card orders only).
  • A signature is required upon delivery to confirm receipt.

3. Special Offer

If you will do advance payment then you can get additional 10% OFF on prepaid orders.

For any queries regarding shipping, feel free to contact us on WhatsApp: +92 303 4127014.

Thank you for shopping with StepIn! 😊