At StepIn, we strive to ensure customer satisfaction. If you receive a damaged or incorrect item, you may exchange it within 15 days of delivery by providing the original invoice. The product must be unused, in its original packaging, with all tags intact, and must not be altered in any way.

If you wish to exchange an item at your discretion, we offer a size replacement for the same article within 15 days of delivery. The exchange is only possible if the product is unused, in its original packaging, with all tags intact, and remains unchanged.

Important Exchange & Return Terms:

  • All purchased products/items are non-refundable.
  • Exchange is subject to product availability in stock.
  • StepIn reserves the right to cancel any order in case of stock unavailability.
  • The store manager/staff may refuse an exchange request based on the circumstances.

For any queries or feedback, please call us at +92 303 4127014.

Return Shipping Address:
491, MM Alam Road, Gulberg (III), Lahore, Pakistan

StepIn Exchange Policy

At StepIn, customer satisfaction is our priority. However, due to certain incidents, we have updated our exchange policy to ensure a fair process for all.

No Return/Exchange on Imported Heels

Why the Policy Changed?

Previously, we provided free replacements, trusting our customers completely. Unfortunately, we encountered cases where:

  • Empty boxes were returned instead of shoes.
  • Rough or old clothes were sent back in place of the original product.
  • Used shoes were returned to us.

To prevent misuse and maintain fairness, we have implemented the following updated policy:

Eligibility for Exchange:

  • Exchanges are only accepted if the product is dispatched back within 24 hours of delivery. Customers must contact us on WhatsApp and send the item to our return address on the same day. If the package is not received within 4 days, StepIn will not be responsible for the exchange.
  • Sale items are not eligible for exchange, unless there is an error on our part (e.g., incorrect size, color, or article).

For any exchange-related queries, please contact us on WhatsApp at +92 303 4127014.

StepIn Return Policy

No Return/Exchange on Imported Heels

At StepIn, we offer a return option if you are not satisfied with the product. Kindly follow these guidelines:

1. Eligibility for Return:

  • Returns are only accepted at the time of delivery if there is an issue with the product. Customers must contact us on WhatsApp and send the item back to our return address within 24 hours. If the package is not received within 4 days, StepIn will not be responsible for the return.
  • Sale items are not eligible for return unless there is an error from our side (e.g., incorrect size, color, or article).

2. Return Process:

  • The customer is responsible for paying the delivery charges for the return.
  • Pack the product securely and include the delivery slip within the parcel.
  • Write your bank account details clearly on a piece of paper and include it in the package.
  • Dispatch the parcel to the following return address:491, MM Alam Road, Gulberg (III), Lahore, Pakistan
  • Do not forget to share the courier slip on our official WhatsApp number: +92 303 4127014.

3. Conditions for Acceptance:

  • The product must be unused, in its original packaging, and in good condition.

Attention Customers!

Refunds will be issued within 7 days after the returned parcel is received and inspected for quality. Thank you for your understanding!